Frequently Asked Questions

Can I cancel or amend my order?

Regrettably, we are unable to fulfill cancellation requests or amendments, as our efficient shipping procedures are designed to swiftly dispatch orders upon confirmation.

Will I receive confirmation of my purchase?

Upon completing your purchase, expect an immediate confirmation notification. Then, watch for an email alerting you to the shipment, complete with tracking details courtesy of Royal Mail.

Can I return or exchange my order?

At this time, we kindly ask for returns only, as exchanges are not a part of our current policy.

Please refer to our “shipping” guide for further information.

How long does it take to process a refund?

Refunds are typically processed promptly, but during peak times, please allow up to 10 working days for your return to be reflected in your account. Rest assured, you'll receive a confirmation email once your return has been processed.

Where can I find out about the colour or sizing of a product?

For sizing and color specifics, refer to the descriptions located alongside the item photos. Our sizing aligns with UK retail standards for your convenience. Your satisfaction with your purchase is our top priority. Please don't hesitate to reach out to us for assistance. We're here to ensure you have a positive experience!

The product I want is out of stock?

We're actively replenishing our stock to ensure you have access to the items you love. If you have any questions or need more information about a particular item, please feel free to reach out to us. Our team is dedicated to providing assistance and ensuring our your shopping experience is as seamless as possible.